WSMR Tel Switch Support

To include on-site troubleshooting, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, shall include testing, diagnostic fault isolation, problem resolution, and system restoration. Vendor must fix and retrieve the telephone switch files in the STORM Server, and clear possible faults on the CS1000M and CS2100. Vendor must provide telephone support throughout the length of the service contract (1 year). The purpose of this Request for Information (RFI) is solely to gather preliminary information and explore potential solutions, capabilities, and approaches available in the market. This RFI is not a solicitation, request for proposal, or commitment to purchase. No contract or agreement will result directly from the submission of information in response to this request. All information provided by respondents will be used for planning and evaluation purposes only. Responses may be used to refine requirements, assess market readiness, and inform future procurement strategies. Submission of a response does not create any obligation on the part of the requesting organization, nor does it provide any advantage or preference in any subsequent procurement process. All questions must be submitted no later than 3:00 PM Central Time (UTC-6) on November 5, 2026 via email. Please see the attachments section for more information..