IBM ESS Renewal for Idaho National Laboratory

The selected contractor shall provide warranty, maintenance, software support, and media retention services for the IBM ESS infrastructure identified in this EOI. Services shall include all applicable hardware and software support coverage required to maintain operational availability, vendor support eligibility, and lifecycle management of the existing IBM storage environment. Required Services The contractor shall: Provide IBM-authorized renewal of maintenance and support coverage for the identified IBM ESS hardware and software assets. Maintain all manufacturer-provided warranty, repair, technical support, and software maintenance entitlements throughout the period of performance. Provide required hardware support service levels, including Advanced Support and On-Site Repair (Next Business Day, 9x5) coverage, as specified in Section IV. Provide software support services, including Media Retention and Normal Business Hours support coverage, as identified in Section IV. Ensure all support agreements remain active and continuous for the required coverage period and all option years. Coordinate directly with IBM, as required, for service entitlement verification, contract administration, warranty renewals, software maintenance, and technical support. Provide annual pricing for the base year and each option year. Include media retention services for all covered systems throughout the base period and all option years. Provide documentation identifying all applicable support entitlements, contract numbers, service levels, and coverage periods associated with the renewed services. IV. SUBMITTAL REQUIREMENTS Interested small businesses should submit an Expression of Interest that includes the following: Company name and point of contact Description of software products and solutions currently offered Relevant experience providing software products, licensing, or technical support services Authorization to procure services through IBM including, IBM Elastic Storage System (ESS) and IBM Storage Scale System NAICS codes and business size classification Active SAM.gov registration status Small Businesses shall provide a quote with 3-option years. Required Coverage and Option Years Required Coverage: 10/01/2026-10/01/2027 Option Year 2: 10/01/2027-10/01/2028 Option Year 3: 10/01/2028-10/01/2029 Quotes must be valid for at least 30 days. IBM ESS Renewal shall include media retention for all 3 and yearly payments. Required IBM ESS Renewal services are as follows: SEE PDF FOR TABLE LISTING OF HARDWARE AND SOFTWARE Deadline for submission: by end of day November 13, 2026 Submit to: [email protected] V. PROCESS This EOI is the first step in identifying interested and qualified small businesses able to meet INL software acquisition needs. Responses may be used to inform the development of a formal solicitation list. Selected vendors may be invited to participate in a Request for Proposal (RFP) process for award consideration. Because information received in response to this EOI may be business sensitive or proprietary to the responding party, respondents must mark information in their responses accordingly.