Enhanced Mobile Satellite Services (EMSS) Equipment, Provisioning and Customer Care Help Desk Support

The contractor may be required to provide EMSS Service Management services including Telecommunications Service Order (TSO) order management, warranty support, inventory management, supply chain functions, sub-contract management, provisioning activities, gateway liaison services, Return Material Authorization support, reporting, and program management. The scope includes provisioning, invoicing, record management, and customer care services for users who access the commercial satellite constellation through the secure gateway. Services include Telephony (Voice), Data Transmission (Circuit and Packet Switched), Short Burst Data messaging, Tactical Push-to-Talk voice and data, Paging and Alerting, Multicast Data Broadcasts, High-Speed Broadband services, Secure Voice, enhancements/evolutions of those services, and additional commercial services introduced during the period of performance and included under separately managed baseline access agreements. The Performance Work Statement (PES) contained in this posting is a secured attachment. To get access please submit a request through SAM.gov, including at a minimium POC name/contact information, vendor/entity name and CAGE code. Only vendors with Active SAM Registration will be considered for granted access and the Government reserves the right to deny access as it sees fit. These additional security measures are to comply with SF/SSC PA guidance.